Last updated: March 29, 2026
At esimtophysical.com, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, when we share it, how long we keep it, and the choices you have when you visit our website, create an account, place an order, leave a comment, or contact us.
1. Who We Are
This Privacy Policy applies to esimtophysical.com and to the products, services, content, and features made available through that website.
If you have questions about this Privacy Policy or want to exercise your privacy rights, you can contact us at:
Website: esimtophysical.com
Email: support@esimtophysical.com
Business Name: eSIMtoPhysical LTD
Address: Unit-A, 82 James Carter Road, Mildenhall, Suffolk, IP28 7DE
2. Information We Collect
We may collect the following categories of information:
Information you provide directly
- Your name
- Email address
- Phone number
- Billing and, where applicable, shipping details
- Account information
- Order details
- Messages you send through contact forms, email, or support channels
- Comments or reviews you post
- Media or files you upload
Information collected automatically
- IP address
- Browser type and device information
- Referring pages and site usage details
- Cookie preferences
- Login/session data
- Basic security and anti-spam data
If comments are enabled on the site, WordPress-style comment handling may collect the data entered in the comment form, along with the visitor’s IP address and browser user agent to help detect spam. If you use Gravatar, an anonymized hash of your email address may be sent to that service to determine whether your profile image should appear with your approved comment.
3. How We Use Your Information
We may use your information to:
- operate, maintain, and improve the website
- create and manage user accounts
- process orders and deliver purchased products or services
- provide customer service and respond to inquiries
- send order updates, service notices, and account-related communications
- prevent fraud, abuse, spam, and security incidents
- comply with legal, tax, accounting, and regulatory obligations
- personalize site functionality and remember your preferences
- send promotional communications where you have consented or where permitted by law
4. Comments and User-Generated Content
If commenting, reviews, or similar user-generated features are enabled, any information you choose to post may become publicly visible. Please avoid sharing sensitive personal information in public areas of the site.
Comments may be stored together with related metadata so that follow-up comments can be recognized and approved more efficiently in the future. The reference WordPress-style policy used by 9eSIM retains comments and their metadata indefinitely for that reason.
5. Media Uploads
If you upload images or other media to the website, avoid uploading files that contain embedded location data such as EXIF GPS information. Other visitors may be able to download those files and extract that information.
6. Cookies and Similar Technologies
We use cookies and similar technologies to keep the site working, remember your preferences, improve performance, and support security and analytics.
Your current consent banner on esimtophysical.com groups cookies into the following categories:
- Necessary Cookies
- Functional Cookies
- Analytical Cookies
- Advertisement Cookies
- Unclassified Cookies
WordPress cookies commonly include strictly necessary/login cookies, preference cookies, analytics/performance cookies, and third-party or embedded-content cookies. WordPress also explains that cookies may be first-party or third-party, and that some are used to remember preferences while others support analytics or embedded services.
If comments are enabled, the site may offer you the option to save your name, email address, and website in cookies for convenience. These comment cookies may last up to one year. If user login is enabled, login cookies may last for two days, or up to two weeks if “Remember Me” is selected, while screen preference cookies may last for a year. If content editing is enabled, an editor cookie may be stored for one day.
You can usually control cookies through:
- the cookie banner or consent manager on the site,
- your browser settings,
- device privacy settings.
Please note that disabling necessary cookies may affect site functionality.
7. Embedded Content from Other Websites
Pages or articles on this site may include embedded content such as videos, images, social media posts, or articles from third-party websites. Embedded content behaves in much the same way as if you visited the third-party site directly, which means those services may collect data about you, use cookies, and monitor your interaction with the embedded content.
8. Payments, Orders, and Third-Party Services
If you place an order or create an account, we may share the information necessary to complete the transaction with trusted third-party service providers such as:
- payment processors
- hosting providers
- email or customer support tools
- anti-spam and site security providers
- analytics providers, if enabled
- shipping or fulfillment providers, where applicable
WooCommerce’s own privacy guidance notes that when a store uses payment gateways, some customer data may be passed to the relevant third party to process or support the payment, including purchase totals and billing information. WooCommerce also notes that shipping-related information may be passed to shipping services when stores use shipping integrations.
If you request a password reset, your IP address may be included in the reset email. Visitor comments may also be checked through an automated spam detection service.
We do not sell your personal information as a standalone customer list.
9. How Long We Retain Your Data
We keep personal data only for as long as reasonably necessary for the purposes described in this Privacy Policy, including legal, accounting, tax, security, and dispute-resolution needs.
If comments are enabled and you leave a comment, the comment and its metadata may be retained indefinitely. If account registration is enabled, we may store the personal information provided in your user profile. Users can usually view, edit, or delete their personal information, except that usernames may not always be changeable, and site administrators may also access and edit that information for site management purposes.
We may also keep order, billing, fraud-prevention, and compliance records for as long as needed to meet business or legal obligations.
10. Your Rights and Choices
Depending on where you live, you may have rights to:
- request access to the personal data we hold about you
- request a copy/export of your data
- request correction of inaccurate information
- request deletion of your personal data
- object to or restrict certain processing
- withdraw consent where processing is based on consent
The WordPress privacy features referenced in official guidance are intended to help site owners publish a privacy policy, honor access and deletion requests, and obtain consent for the data a site collects. The 9eSIM reference policy also states that users can request an exported file of their personal data and request erasure, subject to information that must be kept for administrative, legal, or security reasons.
To make a privacy request, contact us at support@esimtophysical.com.
11. Where Your Data Is Sent
Your information may be processed by service providers that operate in countries other than your own. That can include hosting providers, payment processors, anti-spam tools, customer-support systems, and analytics providers.
Where required, we will take reasonable steps to use appropriate safeguards for cross-border data transfers.
12. Data Security
We use reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure. However, no method of transmitting data over the internet or storing data electronically can be guaranteed to be completely secure.
13. Children’s Privacy
This website is not intended for children under the age required by applicable law to consent to data processing on their own. We do not knowingly collect personal information from children in violation of applicable law.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, site functionality, legal requirements, or the services we use. When we do, we will update the “Last updated” date at the top of this page. Please review this page periodically.
15. Contact Us
If you have any questions about this Privacy Policy, or if you want to exercise your privacy rights, please contact us:
Website: esimtophysical.com
Email: support@esimtophysical.com
Business Name: eSIMtoPhysical LTD
Address: Unit-A, 82 James Carter Road, Mildenhall, Suffolk, IP28 7DE